Devyn Tech

Devyn Tech

ServiceNow HRSD

ServiceNow HRSD

Categories: Development
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About Course

The DEVYNTECH ServiceNow HRSD Developer Training Program provides practical, industry-focused training in Human Resources Service Delivery (HRSD). Learn HR Case Management, HR Services, Employee Center, Lifecycle Events, HR workflows, scripting, integrations, security, reports, and real-time projects. The program combines hands-on learning with interview preparation, career guidance, and placement assistance to help you build job-ready ServiceNow HRSD skills.

ServiceNow HRSD

Course Content

ServiceNow & HRSD Fundamentals
• Introduction to ServiceNow • ServiceNow Platform Overview • Understanding ServiceNow Applications • ServiceNow Navigation • Tables, Records, and Fields • Forms and Lists • Users, Groups, and Roles • Application Scope • Global vs. Scoped Applications • Introduction to HR Service Delivery (HRSD) • HRSD Architecture • HRSD Applications and Capabilities • HRSD Roles and Responsibilities • HR Administrator vs. HR Agent vs. Employee • HRSD Security Concepts • HRSD Development Approach

HRSD Data Model & Configuration
• HRSD Data Model • HR Profile • User Profile vs HR Profile • HR Tables • HR Case Tables • HR Service Tables • HR Criteria • User Criteria • HR Topics • HR Departments • HR Groups • HR Roles • HR Skills • HR Locations • HR Services • HR Service Options • Reference Fields • Choice Fields • Dictionary Entries • Table Extension • Parent and Child Tables • HRSD System Properties

HR Case Management
• What is an HR Case? • HR Case Lifecycle • HR Case Creation • HR Case Assignment • Assignment Groups • HR Case States • HR Case Priorities • HR Case Categories • HR Case Subcategories • Case Templates • Case Tasks • Parent and Child Cases • HR Case Closure • Case Reopening • Case Escalation • Configure HR Case Forms • Configure HR Case Fields • Configure HR Case Templates • Configure Case Assignment • Configure Case Routing • Configure HR Service Options • Configure Case Notifications • Configure Case SLAs • Configure Case Workflows

HR Services
• What is an HR Service? • HR Service Configuration • HR Service Categories • HR Service Topics • HR Service Delivery Options • HR Service Eligibility • HR Service Criteria • User Criteria • HR Service Fulfillment • HR Service Templates • HR Service Security • HR Service Visibility • HR Service Request Process • HR Service vs HR Case • HR Service vs Catalog Item

HR Criteria & User Criteria
• HR Criteria Overview • User Criteria Overview • HR Criteria vs User Criteria • Define Eligibility Rules • Employee Eligibility • Department-Based Criteria • Location-Based Criteria • Company-Based Criteria • Role-Based Criteria • Group-Based Access • Condition-Based Visibility • Restricting HR Services • Restricting Knowledge Articles • Restricting Employee Center Content

HR Security & Confidential Data
• HRSD Security Architecture • HR Roles • HR Groups • User Roles • ACLs • Table-Level Security • Field-Level Security • HR Criteria • User Criteria • Data Protection • Confidential HR Cases • Sensitive HR Information • Role-Based Access • Case Visibility • Security Rules • Security Troubleshooting • Impersonation for Testing

Employee Center
Employee Center Overview • Employee Center Architecture • Employee Center Navigation • Employee Center Homepage • Employee Center Taxonomy • HR Topics • HR Subtopics • Catalog Items • Knowledge Articles • Search • Employee Self-Service • Employee Center Configuration • Employee Center Content • Employee Center User Criteria • HR Service Visibility • Employee Center Widgets • Employee Center Branding • Employee Center Personalization

HR Service Catalog
• HR Catalog Overview • HR Catalog Categories • HR Catalog Items • Catalog Variables • Variable Sets • Reference Variables • Select Box Variables • Mandatory Variables • Catalog UI Policies • Catalog Client Scripts • Catalog Data Validation • Catalog User Criteria • Approvals • Fulfillment Tasks • Request Creation • Requested Item • Catalog Task

HR Knowledge Management
• Knowledge Management Overview • HR Knowledge Bases • Knowledge Categories • Knowledge Articles • Article Templates • Knowledge Article Lifecycle • Article Creation • Article Approval • Article Publishing • Article Retirement • Article Feedback • Knowledge Search • Knowledge Visibility • User Criteria for Knowledge • Knowledge Ownership • Knowledge Analytics

HR Agent Workspace
• HR Agent Workspace Overview • HR Agent Experience • HR Case Workspace • Case Lists • Case Details • Agent Actions • Case Assignment • Case Tasks • Case Communication • Case Resolution • Agent Productivity • Workspace Configuration • Workspace Security

Lifecycle Events & Employee Onboarding
• Lifecycle Events Overview • Employee Lifecycle • New Hire Onboarding • Employee Transfer • Employee Promotion • Employee Offboarding • Retirement • Activity Sets • Activities • Lifecycle Event Cases • HR Services • Lifecycle Event Fulfillment • Cross-Department Tasks • Task Dependencies • Approvals • Notifications • Automation • Lifecycle Event Reporting

Employee Journey Management
• Employee Journey Management Overview • Employee Journeys • Journey Templates • Journey Activities • Employee Experiences • Employee Lifecycle • Journey Automation • Journey Notifications • Journey Tasks • Journey Analytics • Employee Engagement

ServiceNow Scripting for HRSD
• Client Scripts • onLoad • onChange • onSubmit • onCellEdit • GlideForm • GlideUser • Form Validation • Dynamic HR Forms • Business Rules • Before Business Rules • After Business Rules • Async Business Rules • Display Business Rules • Script Includes • GlideRecord • GlideSystem • Events • Scheduled Jobs

GlideRecord & GlideAjax in HRSD
• Query HR Tables • Retrieve HR Cases • Update HR Records • Create HR Tasks • Search HR Profiles • Query HR Services • Client-to-Server Communication • Script Includes • Asynchronous Requests • Returning Server-Side Information • JSON Responses

Flow Designer & HRSD Automation
Flow Designer Fundamentals HRSD Flows Triggers Actions Conditions Data Pills Look Up Records Create Records Update Records Approvals Notifications Subflows Scheduled Flows Flow Error Handling HR Case Automation

Notifications & Email Automation
• Email Notifications • HR Email Templates • Notification Events • Email Scripts • Dynamic Email Content • HR Case Notifications • Approval Notifications • Assignment Notifications • Reminder Notifications • Escalation Notifications • Inbound Email • Outbound Email • Email Troubleshooting

HRSD Integrations
• Integration Fundamentals • REST APIs • SOAP APIs • JSON • XML • REST Messages • Scripted REST APIs • OAuth 2.0 • Basic Authentication • IntegrationHub • MID Server • Import Sets • Transform Maps • Integration Error Handling • API Testing Using Postman

HR Profile & Employee Data Integration
• HR Profile Architecture • HR Profile Creation • HR Profile Updates • User-to-HR Profile Relationship • Employee Data Synchronization • Employee Information • Department • Location • Manager • Job Information • Employment Information • Third-Party Employee Data • Data Synchronization • Integration Troubleshooting

Document Management
• HR Documents • Document Templates • Document Generation • Document Variables • Employee Documents • Document Security • Document Access • Document Lifecycle • Document Retention • Electronic Document Management

HRSD Reporting & Analytics
• HR Reports • HR Case Reports • HR Service Reports • HR Agent Performance • SLA Reports • Case Volume • Case Resolution Time • Assignment Group Performance • Employee Satisfaction • HR Dashboards • KPI Configuration • Performance Analytics

Virtual Agent & AI for HRSD
• Virtual Agent Overview • HR Virtual Agent • Employee Self-Service • HR Conversation Topics • Automated HR Responses • Case Creation Through Virtual Agent • Knowledge Integration • AI-Assisted HR Service • Now Assist for HRSD • Generative AI Concepts • AI-Powered Case Summaries • AI-Assisted Resolution • AI Governance Basics

Testing & Debugging HRSD
• HRSD Testing Strategy • Functional Testing • Integration Testing • User Acceptance Testing • Regression Testing • ATF Fundamentals • Debugging Client Scripts • Debugging Business Rules • System Logs • Flow Execution Details • Integration Logs • ACL Debugging • Impersonation Testing • Troubleshooting HR Case Creation

Update Sets & HRSD Deployment
• Update Sets • Capturing HRSD Configuration • Update Set Best Practices • Application Scope • Deployment Between Instances • Dev → Test → Production • Preview Update Set • Resolve Conflicts • Deployment Validation • Rollback Considerations • Upgrade-Safe Development

Real-Time HRSD Projects
• Employee Onboarding • Employee Transfer • HR Case Management • HR Service Catalog • HR Knowledge Portal • HR System Integration

Interview Preparation
• HRSD Functional Questions • HRSD Development Questions • Scenario-Based Questions

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