Devyn Tech

Devyn Tech

ServiceNow ITAM

ServiceNow ITAM

Categories: Development
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About Course

The DEVYNTECH ServiceNow ITAM Developer Training Program provides practical, industry-focused training in IT Asset Management (ITAM). Learn Hardware Asset Management, Software Asset Management, asset lifecycle management, procurement, inventory, contracts, license management, asset tracking, workflows, automation, integrations, and reporting. The program includes real-time projects, hands-on practice, interview preparation, career guidance, and placement assistance to help learners build job-ready ServiceNow ITAM skills.

ServiceNow ITAM

Course Content

ServiceNow & ITAM Fundamentals
• Introduction to ServiceNow ITAM • IT Asset Management Overview • ITAM vs ITSM vs ITOM • ServiceNow ITAM Architecture • ITAM Roles & Responsibilities • ITAM Lifecycle • ITAM Applications and Modules • ITAM Data Model • Tables, Records, Fields & Relationships

Hardware Asset Management
• Hardware Asset Management (HAM) • Hardware Asset Lifecycle • Asset Registration • Asset Tracking • Asset Ownership • Asset Assignment • Asset Transfers • Asset Retirement • Asset Disposal • Asset Stockrooms • Asset Models • Model Categories • Hardware Asset Workflows

Software Asset Management
• Software Asset Management (SAM) • Software Asset Lifecycle • Software Models • Software Entitlements • Software Licenses • License Allocation • License Compliance • Software Installations • Software Usage • Software Reconciliation • Software Cost Optimization

Asset & Configuration Management
• Software Asset Management (SAM) • Software Asset Lifecycle • Software Models • Software Entitlements • Software Licenses • License Allocation • License Compliance • Software Installations • Software Usage • Software Reconciliation • Software Cost Optimization

Asset Lifecycle Management
• Plan • Procure • Receive • Deploy • Assign • Maintain • Transfer • Return • Retire • Dispose • End-to-End Asset Lifecycle Automation

Procurement & Asset Receiving
• Purchase Orders • Purchase Order Lines • Vendors • Receiving Assets • Asset Procurement Process • Hardware Procurement • Software Procurement • Stockroom Receiving • Asset Cost Tracking • Vendor Management

Stockroom Management
• Stockrooms • Stockroom Locations • Inventory Management • Asset Transfers • Stockroom Requests • Asset Availability • Consumables • Inventory Tracking • Stock Reconciliation

Contracts & License Management
• Contracts Overview • Vendor Contracts • Software Licenses • License Entitlements • Contract Renewals • Contract Expiration • Cost Tracking • License Compliance • Contract Notifications

ITAM Administration & Configuration
• ITAM Configuration • Users, Groups & Roles • Asset Roles • Asset Form Configuration • Lists & Filters • Notifications • Assignment Rules • Data Policies • UI Policies • Application Properties • Configuration Best Practices

ITAM Scripting & Development
• JavaScript Fundamentals • Client Scripts • Business Rules • UI Policies • UI Actions • Script Includes • GlideRecord • GlideAggregate • GlideAjax • Scheduled Jobs • Events • ITAM Automation Scripts

Flow Designer & ITAM Automation
• Flow Designer Fundamentals • ITAM Flows • Triggers & Actions • Approvals • Asset Assignment Automation • Asset Transfer Automation • Asset Retirement Automation • Notifications • Scheduled Automation • Subflows

Service Catalog & Asset Requests
• Service Catalog Fundamentals • Hardware Request Catalog Items • Software Request Catalog Items • Variables & Variable Sets • Catalog Client Scripts • Catalog UI Policies • Approval Workflows • Fulfillment Tasks • Asset Assignment • Employee Asset Requests

Discovery & Asset Data
• Discovery Fundamentals • Hardware Discovery • Software Discovery • Discovery and CMDB • Identification & Reconciliation • Asset Data Collection • Data Accuracy • Duplicate Asset Management • Asset Reconciliation

ITAM Integrations
• Integration Fundamentals • REST APIs • SOAP APIs • JSON & XML • REST Messages • Scripted REST APIs • OAuth 2.0 • Import Sets • Transform Maps • IntegrationHub • Postman API Testing • Third-Party Asset System Integration

ITAM Security
• ITAM Security Fundamentals • Users, Groups & Roles • ACLs • Table-Level Security • Field-Level Security • Role-Based Access • Asset Data Protection • Software License Security • Security Troubleshooting

ITAM Reports & Dashboards
• Asset Reports • Hardware Inventory Reports • Software License Reports • Asset Lifecycle Reports • Compliance Reports • Cost Reports • Stockroom Reports • Asset Utilization • ITAM KPIs • ITAM Dashboards

ITAM Troubleshooting & Best Practices
• Asset Data Issues • Duplicate Assets • Incorrect Asset-CI Relationships • License Compliance Issues • Import Errors • Integration Errors • Script Debugging • Flow Troubleshooting • Data Quality Management • ITAM Best Practices

Real-Time ITAM Projects
• Laptop Asset Management System • Software License Management • Employee Onboarding Asset Automation • Asset Retirement & Disposal • ITAM Dashboard

Interview Preparation
• ITAM Interview Questions • Hardware Asset Management Questions • Software Asset Management Questions • Asset vs CI Questions • CMDB & ITAM Scenarios • Scripting Questions • Integration Questions • Flow Designer Scenarios • Real-Time ITAM Scenarios • Project-Based Interview Preparation • Resume Preparation

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