Devyn Tech

Devyn Tech

ServiceNow ITOM

ServiceNow ITOM

Categories: Development
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About Course

The DEVYNTECH ServiceNow ITOM Developer Training Program provides practical, industry-focused training in IT Operations Management (ITOM). Learn CMDB, Discovery, Service Mapping, Event Management, Operational Intelligence, infrastructure monitoring, CI relationships, automation, integrations, and ITOM workflows. The program includes hands-on practice, real-time projects, interview preparation, career guidance, and placement assistance to help learners build job-ready ServiceNow ITOM skills.

ServiceNow ITOM

Course Content

ServiceNow & ITOM Fundamentals
• Introduction to ServiceNow ITOM • ITOM Overview and Architecture • ITOM Applications and Capabilities • ITOM vs ITSM vs ITAM • ITOM Implementation Overview • ITOM Roles and Responsibilities

CMDB Fundamentals
• Introduction to CMDB • Configuration Items (CIs) • CI Classes and Class Hierarchy • CI Relationships • CMDB Tables • CI Lifecycle • CMDB Health • CMDB Data Manager • Identification and Reconciliation Engine (IRE) • Duplicate CI Management • CMDB Best Practices

Discovery
• Introduction to ServiceNow Discovery • Discovery Architecture • Discovery Process • Discovery Schedules • MID Server Configuration • Credentials and Credential Aliases • Discovery Patterns • Horizontal vs Vertical Discovery • Discovery Troubleshooting • Discovery of Servers, Network Devices, and Applications • Discovery Logs and Status

Service Mapping
• Introduction to Service Mapping • Business Services and Application Services • Service Mapping Architecture • Mapping Applications and Dependencies • Service Mapping Patterns • Traffic-Based Discovery • Tag-Based Mapping • Manual Service Mapping • Service Mapping Troubleshooting • Real-Time Service Mapping Scenarios

Event Management
• Introduction to Event Management • Event Sources and Event Collection • Event Rules • Event Transformations • Event Field Mapping • Alert Generation • Alert Correlation • Alert Management • Event Management Dashboard • Noise Reduction • Event Management Troubleshooting

Integration with Monitoring Tools
• Monitoring Tool Integration • REST API Integration • Web Services Integration • MID Server-Based Integrations • Inbound Events • Outbound Integrations • IntegrationHub Overview • Integration with Tools Such as SolarWinds, Dynatrace, Splunk, and Others • Real-Time Monitoring Integration Scenario

ServiceNow Health Log Analytics
• Introduction to Health Log Analytics • Log Collection • Log Sources • Log Analysis • Anomaly Detection • Predictive Analysis • Troubleshooting Using Logs

Operational Intelligence
• Introduction to Operational Intelligence • Metrics and Monitoring • MetricBase Overview • Performance Analytics Integration • Anomaly Detection • Predictive Intelligence • ITOM Dashboard and Reporting

Cloud Discovery & Cloud Management
• Introduction to Cloud Management • Cloud Discovery • AWS Discovery • Azure Discovery • Cloud Resources and CIs • Cloud Service Mapping • Cloud Infrastructure Monitoring • Cloud Integration Concepts

Orchestration & Automation
• Introduction to ITOM Automation • Orchestration Overview • Workflow Automation • IntegrationHub • Spokes and Actions • MID Server Automation • Automated Remediation • Real-Time Automation Scenarios

ITOM Health
• ITOM Health Overview • Event Management • Operational Intelligence • Health Log Analytics • Service Health Monitoring • Alert Correlation • Automated Remediation • ITOM Health Dashboards

Scripting & Configuration
• GlideRecord for ITOM • Business Rules • Script Includes • Scheduled Jobs • Client Scripts • REST APIs • Data Transformation • Automation Scripts • ITOM Troubleshooting Scripts

ITOM Administration
ITOM User Roles Access Control MID Server Administration Discovery Administration CMDB Administration Event Management Administration Service Mapping Administration ITOM Configuration Best Practices

Real-Time Industry Projects
• Server Discovery Project • CMDB Implementation Project • Monitoring Tool Integration Project • Service Mapping Project • Event Management Implementation • Automated Incident Creation from Monitoring Alerts • Cloud Discovery Project • End-to-End ITOM Implementation Scenario

ITOM Interview Preparation
• ITOM Interview Questions • CMDB Interview Questions • Discovery Interview Questions • MID Server Questions • Service Mapping Questions • Event Management Questions • Integration Questions • Real-Time ITOM Scenarios • Troubleshooting-Based Questions • Project-Based Interview Preparation • Resume Preparation

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