Devyn Tech

Log In / Register

Devyn Tech

Servicenow ITSM

Servicenow ITSM

Uncategorized
Wishlist Share

About Course

The DEVYNTECH ServiceNow ITSM Developer Training Program is an industry-focused course designed to help freshers, working professionals, and IT professionals build practical expertise in ServiceNow IT Service Management and development. The program combines ITSM concepts with hands-on platform development, scripting, workflow automation, Service Catalog, Flow Designer, integrations, and real-time enterprise scenarios.

Participants will work on practical projects and industry-based use cases covering Incident, Problem, Change, Request Management, SLA, Client Scripts, Business Rules, GlideRecord, GlideAjax, REST APIs, CMDB, ACLs, reports, and dashboards. The course also includes interview preparation, resume support, mock interviews, career guidance, and placement assistance, helping learners become confident and job-ready ServiceNow professionals.

Servicenow ITSM
Show More

Course Content

Introduction to ServiceNow
●What is ServiceNow? ●Why ServiceNow is used by enterprises ●ServiceNow platform overview ●ServiceNow ecosystem ●ServiceNow applications and modules ●ServiceNow releases and upgrades ●ServiceNow instance overview ●Production, development and test instances

ITSM Fundamentals
●What is IT Service Management? ●ITIL overview ●ITSM processes ●Incident vs Problem vs Change vs Request ●Service lifecycle ●ITSM roles and responsibilities ●Real-world ITSM workflow

ServiceNow Navigation
• ServiceNow Login • Application Navigator • All Menu • Favorites • Lists • Forms • Filters • Breadcrumbs • Search • Related Lists • List Controls • Personalizing Lists and Forms

ServiceNow Data Model
• Tables • Records • Fields • Field Types • Dictionary Entries • Table Extension • Parent and Child Tables • Reference Fields • Choice Fields • Journal Fields • Database Views • Common ServiceNow Tables

Users, Groups and Roles
• Users • Groups • Roles • Assigning Roles • Group Membership • Delegated Administration • User Impersonation

Update Sets
• What is an Update Set? • Creating Update Sets • Capturing Changes • Completing Update Sets • Moving Update Sets between Instances • Previewing Update Sets • Committing Update Sets • Update Set Best Practices • Common Update Set Issues

Incident Fundamentals
• What is an Incident? • Incident vs. Service Request • Incident Lifecycle • Incident States • Incident Form • Incident Number Generation

Incident Configuration
• Assignment Groups • Assigned To • Category and Subcategory • Impact • Urgency • Priority • Configuration Items • Business Services • Work Notes • Additional Comments

Incident Automation
• Automatic Assignment • Auto-Population • Notifications • Assignment Rules • Business Rules • Client Scripts • UI Policies • Data Policies

Scroll to top